LL
Lungile L
1 reviews | Active since Jul 2020
18 Nov 2024, 09:49
OLD MUTUAL A ****
My name is Faith and I have submitted my two pot claim at Old Mutual.More that 30 days turnaround has passed with no funds in my account,I have constantly followed up with no assistance the reference number for my case is INC***. Nothing is happening.
Helpful (0)
Replies (7)0
Replies (7)
Old Mutual's replyOfficial
18 Nov 2024, 10:39Good day
We acknowledge receipt of your review and sincerely apologise for the delay in finalising your claim. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the delay in finalising your claim. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply18 Nov 2024, 10:39
Official
Good day
We acknowledge receipt of your review and sincerely apologise for the delay in finalising your claim. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the delay in finalising your claim. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
LL
Lungile L's updateReviewer Update
19 Nov 2024, 10:33OLD MUTUAL YOU ARE NOT RELIABLE NOTHING HAS HAPPENED I HAVE NOT YET RECEIVED PAYMENT ONLY EXCUSES
LL
Lungile L's update19 Nov 2024, 10:33
Reviewer Update
OLD MUTUAL YOU ARE NOT RELIABLE NOTHING HAS HAPPENED I HAVE NOT YET RECEIVED PAYMENT ONLY EXCUSES
Old Mutual's replyOfficial
19 Nov 2024, 11:04Good day Lungile
We have escalated your matter and the team will reach out to you directly.
Kind regards
Old Mutual Complaints Management
We have escalated your matter and the team will reach out to you directly.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply19 Nov 2024, 11:04
Official
Good day Lungile
We have escalated your matter and the team will reach out to you directly.
Kind regards
Old Mutual Complaints Management
We have escalated your matter and the team will reach out to you directly.
Kind regards
Old Mutual Complaints Management
LL
Lungile L's updateReviewer Update
20 Nov 2024, 08:53PLEASE NOTE NO ONE FROM OLD MUTUAL HAS CONTACTED ME ABOUT WHAT IS HAPPENING WITH MY CLAIM NOTHING HAS HAPPENED AND I THINK IT WILL BE BETTER TO CANCEL ALL MY POLICIES WITH OLD MUTUAL
LL
Lungile L's update20 Nov 2024, 08:53
Reviewer Update
PLEASE NOTE NO ONE FROM OLD MUTUAL HAS CONTACTED ME ABOUT WHAT IS HAPPENING WITH MY CLAIM NOTHING HAS HAPPENED AND I THINK IT WILL BE BETTER TO CANCEL ALL MY POLICIES WITH OLD MUTUAL
Old Mutual's replyOfficial
20 Nov 2024, 09:44Good day
We have received your review, and our Two Pot team is looking into your claim.
We will reach out to you soon.
Regards
Old Mutual Complaints Management
We have received your review, and our Two Pot team is looking into your claim.
We will reach out to you soon.
Regards
Old Mutual Complaints Management
Old Mutual's reply20 Nov 2024, 09:44
Official
Good day
We have received your review, and our Two Pot team is looking into your claim.
We will reach out to you soon.
Regards
Old Mutual Complaints Management
We have received your review, and our Two Pot team is looking into your claim.
We will reach out to you soon.
Regards
Old Mutual Complaints Management
LL
Lungile L's updateReviewer Update
21 Nov 2024, 11:10Goodmorning
Kindly note no one has contacted me and nothing has changed I still have not received the funds.
Kindly note no one has contacted me and nothing has changed I still have not received the funds.
LL
Lungile L's update21 Nov 2024, 11:10
Reviewer Update
Goodmorning
Kindly note no one has contacted me and nothing has changed I still have not received the funds.
Kindly note no one has contacted me and nothing has changed I still have not received the funds.
Old Mutual's replyOfficial
21 Nov 2024, 11:33Good day Lungile
We apologise for the delay.
We will follow up on this matter and provide you with feedback.
Regards
Old Mutual Complaints Management
We apologise for the delay.
We will follow up on this matter and provide you with feedback.
Regards
Old Mutual Complaints Management
Old Mutual's reply21 Nov 2024, 11:33
Official
Good day Lungile
We apologise for the delay.
We will follow up on this matter and provide you with feedback.
Regards
Old Mutual Complaints Management
We apologise for the delay.
We will follow up on this matter and provide you with feedback.
Regards
Old Mutual Complaints Management