NB
Naran B
1 reviews | Active since Sept 2022
19 Sept 2022, 20:02
Old Mutual
Old Mutual funeral policy ( for my mum ) premiums not allocated. I called 3 weeks ago to query status of the policy and was told their turn around time is 5 to 7 working days. It's gone 3 weeks now and after calling their call centre a few times, I'm still waiting for their feed back. Their call centre standard response is " I will escalate the matter." My mum has now passed away last week and I'm still waiting for Old Mutual feed back.
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Replies (2)
Old Mutual's replyOfficial
19 Sept 2022, 20:05Dear Naran
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply19 Sept 2022, 20:05
Official
Dear Naran
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
NB
Naran B's updateReviewer Update
25 Sept 2022, 20:29Update to my earlier grip with Old Mutual.
I'm am happy to say that my issue was speedily resolved. 5 stars for that.
I'm am happy to say that my issue was speedily resolved. 5 stars for that.
NB
Naran B's update25 Sept 2022, 20:29
Reviewer Update
Update to my earlier grip with Old Mutual.
I'm am happy to say that my issue was speedily resolved. 5 stars for that.
I'm am happy to say that my issue was speedily resolved. 5 stars for that.