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Anele N

1 reviews | Active since Nov 2024

26 Nov 2024, 10:32

old mutual

i have launched an claim with old mutual Superfund since the 29th of October 2024 and what i have experienced since then is the worst service possible , no proper assistance nothing and been told just to wait , i was told they waiting on ROT and the matter will be settled in 3 to 5 working days its been over 2 weeks since i was told that and no one has bothered to update me since.

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Replies (25)
Old Mutual
Old Mutual's reply26 Nov 2024, 11:03
Official
Hi Anele

We have received your review and would like to apologise for the delay you experienced with your Superfund claim. We will investigate this matter and we will make direct contact with you should further information be required.

Regards
Old Mutual Complaints Management
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Anele N's update26 Nov 2024, 16:13
Reviewer Update
Good day

am still not happy with the outcome , how is it possible that i put a claim on the 29th of October 2024 and received an sms telling me that you guys are just awaiting ROT AUTHORIZATION the money will be paid in 3 to 5 working days that was on the 16/11/2024 and today am told that i must create a new claim all of a sudden that one does not exist ?
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Anele N's update26 Nov 2024, 16:17
Reviewer Update
and if i don't get my monies in the next 24 to 48 hours will leave me no choice but to ask EFF help desk and twitter community to intervene on my behalf because this absolutely disappointing and borderline disrespectful. and am not going to redo ANOTHER CLAIM that will then take me another 4 weeks to be paid.
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Anele N's update27 Nov 2024, 10:24
Reviewer Update
am still waiting for feedback now and i have not received my money no correspondence as to what time must i expect my money and am certain not going to submit another claim as per the email i received yesterday that i must resubmit my claim , if you guy don't intend to pay my money by today please tell me so that i can seek alternative assistance with how you guys how gone rogue with my money.
Old Mutual
Old Mutual's reply27 Nov 2024, 10:43
Official
Good day Anele,

We acknowledge receipt of your review and sincerely apologise for any frustration caused by this experience. Please note that we have been actively engaging with you via email and escalating your concerns to ensure that the matter is resolved as quickly as possible.

We assure you that we remain committed to resolving this issue and will provide you with any updates as soon as possible.

Regards,
Old Mutual Complaints Management
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Anele N's update27 Nov 2024, 10:48
Reviewer Update
i need resolution as quickly as possible on this matter , my kids are hungry and been waiting for 4 weeks and i need my money by close of business today .last week i was told to wait 3 to 5 working days my money will be paid after you guys had received tax directive that was on the 16-11-2024 today is the 27-11-2024 and no money all am getting is arrogance from your consultancy that i must re submit my claim or i wont get money.
Old Mutual
Old Mutual's reply27 Nov 2024, 11:19
Official
Good day Anele,

Feedback will be provided to you via email.

Regards
Old Mutual Complaints Management
AN
Anele N's update27 Nov 2024, 13:47
Reviewer Update
i really feel like you guys do not understand the urgency of this matter and how frustrating and depressing your behavior towards my money is becoming , i feel you guys are deliberately playing games with me with the aim to frustrate me so that i do not get my money just like many people who have been frustrated by the ill treatment that they get from old mutual.
Old Mutual
Old Mutual's reply27 Nov 2024, 14:41
Official
Good day Anele,

We fully understand your frustration and can assure you that we are looking into this and a consultant will be in touch to assist.
AN
Anele N's update27 Nov 2024, 15:35
Reviewer Update
am hoping this matter can be resolves expeditiously , because this is frustrating and i have commitments that i need to fulfill .
AN
Anele N's update27 Nov 2024, 16:03
Reviewer Update
Group EB Staff Fund Benefits | Thu, Nov 21, 1:20 PM (6 days ago) |
to me







Good day

Thank you for your email,
Your claim is currently in process and the ROT has been submitted to the receiving fund. We are awaiting the ROT to be accepted before the claim can proceed. RegardsAneeqah Khan

Group EB Staff Fund Benefits
Old Mutual Life Assurance Company (SA) Limited
Licensed Financial Services Provider and Life Insurer (telephone)
*** (email)
[EBSFB630603] (reference)this is a message i received on the 21st of november 2024
Old Mutual
Old Mutual's reply27 Nov 2024, 16:04
Official
Good day Anele,

We can assure you that the matter has been escalated and contact will be made with you.

Regards
Old Mutual Complaints Management
AN
Anele N's update28 Nov 2024, 10:59
Reviewer Update
you promised to revert to me but no one has contacted me , you promised that you will communicate to me via email and i have not received any emails yet meaning you just playing me for fool .don't know if its because am black the reason you not taking my issue serious at all.
Old Mutual
Old Mutual's reply28 Nov 2024, 12:06
Official
Hello, we do note an email from one of our complaint assessors yesterday, the team is currently investigating and will be intouch with you soon.
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Anele N's update28 Nov 2024, 12:21
Reviewer Update
guys you been investigating and escalating this matter since the 16/11/2024 and today is the 28/11/2024 that is 12 days later and you still investigating the matter , i know am not well educated but that is very long time ago for this matter not to be settled by now.
Old Mutual
Old Mutual's reply28 Nov 2024, 13:18
Official
We fully understand your frustration and can assure you that your query is a priority to us.
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Anele N's update28 Nov 2024, 13:44
Reviewer Update
SO WHEN CAN I EXPECT A RESOLUTION BECAUSE WE BEEN DOING THIS BACK AND FORTH SINCE FOREVER AND STILL NO RESOLUTION TILL TODAY.
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Anele N's update29 Nov 2024, 13:44
Reviewer Update
so you guys are just going leave me high and dry and not bother with my claim or i don't matter to you ?
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Anele N's update03 Dec 2024, 13:50
Reviewer Update
am still waiting , amd think the onloy way you guys will take me serious is if i drag this matter to twitter and ask te like of @chris excel to intervene in this matter .
Old Mutual
Old Mutual's reply03 Dec 2024, 13:56
Official
We understand the delay is frustrating and thank you for your patience. We have escalated your matter through the relevant channels for urgent resolution. We will provide you with an update shortly.
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Anele N's update03 Dec 2024, 15:09
Reviewer Update
all am asking for is my money what is so hard in that why are you guys taking me for granted and why are you doing this"? you have no shame at all you are just don't care about my well being and that of kids ?
Old Mutual
Old Mutual's reply03 Dec 2024, 15:17
Official
We would like to assure you that we definitely value you as a client. Please be advised that this matter is been attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management
AN
Anele N's update03 Dec 2024, 15:21
Reviewer Update
you been telling me this for the past 2 weeks now that feedback will be provided via email and been 2 weeks already and am still waiting it shows you don't care at all about solving this matter at all nor about me being your client.
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Anele N's update04 Dec 2024, 10:53
Reviewer Update
guys when am i getting my money from you what nonsense is this >? are you doing this on purpose ? are doing this because you don't care at all about my well being ?> are you this because i do not matter to you guys? what have i done to deserve this kind of treatment from old mutual?
AN
Anele N's update05 Dec 2024, 11:18
Reviewer Update
This borderline disrespectful and ridiculous now , lodged a complaint on the 26/11/2024 but there is still no feedback at all .