Old Mutual

I’m very disappointed with the service from old mutual in South Africa, the call centre is very noisy. Since after 2021 the service has dropped 1st time I asked for My money they never bothered to authorise it. The 2nd time they never bothered to process. A fees times were good. On Friday I app**** again for my money from my tax free account, It was going through processing . I called a lady yesterday who sounded irritated 😠 when I called and told me it needs to be authorised. To I’m told by another disinterested lady I need to send my ID , copy of my bank details, and fill in the forms. I’m Still waiting from old Mutual to come back. I trust them to look after my money ( mine) and I get attitude. I was told there was something wrong what it was I don’t know. Also now my app shows cancel. What is going on