KM
Katleho M

1 reviews | Active since Jun 2021

25 Jun 2021, 05:46

Old mutual 9203

My biggest mistake was to to sign up with yhis funeral cover. I've been canceling this policy over 8 month's now because it has a tendency of taking money from my account randomly so. After i canceled this policy at 1st, they took money from my account 3 times. Then i disputed via my bank, after 2 months again they found a way to take money. And now 4 months later i wake up to a debit from them again, after I've disputed and blocked them... Should I change bank accounts now? After reversing money that was taken, there will also be bank charges now. This is theft

0
Replies (3)
Old Mutual
Old Mutual's reply25 Jun 2021, 07:04
Official
Dear Katleho M

Thank you for your review. We apologize for the inconvenience caused. We will investigate and resolve with you directly.
 
 Regards
 Thabiet Mintin 
 Old Mutual Complaints Management

Best regards,

KM
Katleho M's update25 Jun 2021, 07:19
Reviewer Update
Can you kindly reverse the transfers done on your side 1st before investigating the matter at hand because I can't reverse it on my side. Looks like I have to wait for 24 hours. I dont know about the bank charges
Old Mutual
Old Mutual's reply25 Jun 2021, 10:49
Official
Good day Katleho 

Thank you for your update. I am investigating this matter and will respond to you via e-mail. 

Kind regards 

Coleen Aanhuizen 
Old Mutual Customer Complaints

Best regards,