KM
Katleho M
1 reviews | Active since Jun 2021
25 Jun 2021, 05:46
Old mutual 9203
My biggest mistake was to to sign up with yhis funeral cover. I've been canceling this policy over 8 month's now because it has a tendency of taking money from my account randomly so. After i canceled this policy at 1st, they took money from my account 3 times. Then i disputed via my bank, after 2 months again they found a way to take money. And now 4 months later i wake up to a debit from them again, after I've disputed and blocked them... Should I change bank accounts now? After reversing money that was taken, there will also be bank charges now. This is theft
Helpful (0)
Replies (3)0
Replies (3)Old Mutual's replyOfficial
25 Jun 2021, 07:04Dear Katleho M
Thank you for your review. We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for your review. We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
Old Mutual's reply25 Jun 2021, 07:04
Official
Dear Katleho M
Thank you for your review. We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for your review. We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
KM
Katleho M's updateReviewer Update
25 Jun 2021, 07:19Can you kindly reverse the transfers done on your side 1st before investigating the matter at hand because I can't reverse it on my side. Looks like I have to wait for 24 hours. I dont know about the bank charges
KM
Katleho M's update25 Jun 2021, 07:19
Reviewer Update
Can you kindly reverse the transfers done on your side 1st before investigating the matter at hand because I can't reverse it on my side. Looks like I have to wait for 24 hours. I dont know about the bank charges
Old Mutual's replyOfficial
25 Jun 2021, 10:49Good day Katleho
Thank you for your update. I am investigating this matter and will respond to you via e-mail.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
Thank you for your update. I am investigating this matter and will respond to you via e-mail.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
Best regards,
Old Mutual's reply25 Jun 2021, 10:49
Official
Good day Katleho
Thank you for your update. I am investigating this matter and will respond to you via e-mail.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
Thank you for your update. I am investigating this matter and will respond to you via e-mail.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
Best regards,
