Old mutual *****

I just got an email from old mutual today stating that "the policy has been canceled and a refund has been paid into my bank account". I can confirm that there isn't any money which has been paid into my account and I would appreciate an exact date that the "money" will be paid. I am still waiting to be contacted by an investigator regarding this ***** case. I would like to be contacted by old mutual and I am tired of going to the branch, someone from the head office should contact me ASAP!

The refund was just paid back into my account thanks for the refund. I would like for the person who did this ***** to be held accountable because there might be more people who are victims of such *****ulent activities.

Good morning, I calculated the amount that I was refunded and it does not balance to the months that I have been paying. Please look into that! One policy was debuting R478 and another R643. I had opened another investment that was debiting R1000, I asked the consultant at the Menlyn branch to cancel it when issues came up regarding my R478 investment and the R643 that was suppose to be for the educational plan. On the 31st of July I R1000 was debited in my account for the R1000 investment, I went back to the Menlyn branch and asked the consultant why the investment was not canceled... No help what so ever! I canceled the investment on 1st of August 2025, and I would like the R1000 that was debited in my account back! I want nothing to do with old mutual, the consultants are ****** and they will do just about anything *****ed to reach their sales targets! I am appalled. Please fix the mess that you guys and your sales people did. I want nothing to do with old mutual, please refund me exactly what is due to me!

I am more than willing to send you my bank statements as proof of the amounts that have been debited!

My issues are not yet all resolved, the gentleman who was helping open the ***** case at the Menlyn branch specifically said that he can only pick up policy on his system and I can open a ***** case for that 1 policicy that he can see which is the one that was deducting R643. I wanted to open two ***** cases for both policies. I showed him my bank statements that old mutual was deducting twice, I even sent him an email of my bank statements. Now, you are sending an email stating that you cannot refund me the other money for the policy your consultants did ***** on. I don't understand how is it my fault that I cannot be refunded since your consultant is the one who said he can o ly pick up 1 policy. I just came back from the Menlyn branch now, and I am told that they cannot help me because the manager is still busy with someone else and she is the only one who can help me open a ***** case. Please I want all the money refunded for the policy number: 69379f***. And please may I be contacted by an investigator. Thanks

Old Mutual, please clean up your house! I would appreciate it if you guys make a refund of the *****ulent policy which I stated above. Your consultants are shady hence from the first review I wrote here, I had requested an investigator to contact me, and there is absolutely no way I would allow a debit order to go through knowingly that it is *****ulent. Hence you guys couldn't debit on that policy because I had found out that there has been ***** on what was supposed to have been my son's educational plan and investment plan. I need answers, my money back and nothing to do with your guys. How was I suppose to open a *****ulent case on both policies when the consultant said he can only see one policy?... Make that make sense?... Please have an investigator contact me via phone and I would like to meet with one of the authorities face to face. This is unacceptable and appalling! You refunded me on one *****ulent policy, which is okay... Now, please refund me on the other one.

Hi again Old Mutual! I am still waiting for the money from the investment that I closed with you guys, it's been over two weeks now. Please refund me and also refund me on the *****ulent policy your agents opened. I sent all the required documents and also the filled and signed the refund form! Please!... I am cutting ties with you guys and your *****ulent business! I have had, I just need my refund ASAP!
THANK YOU.

Greetings... All of my refunds have been received, and I am grateful to all the people who were involved in resolving my issues. It saddens me that I cannot trust Old Mutual with my money ever again. But nonetheless, thanks for the correspondence from the investigative team.