Old Mutual

Good morning I have a complaint against Old Mutual I have been a loyal client of Old Mutual for a few years now on the 17th of December I was diagnosed with covid and on the 24th of December 2021 I fell and broke my wrist I was on sick leave from the 17th of December 2021 until the 1st of August 2022 it so happened that I had no more sick leave or any leave days left so I was on unpaid sick leave since January 20222 until August 2022

Because of this I could not do payments on any of my debit orders I went in to Old Mutual to go and explain my situation but they could not put my policy's on holiday due to the fact that it was already on holiday during the covid pendemic I was on a no work no pay basis I feel that for loyal clients like myself they could have put my policy's on hold now my Mom passed away and I could not get my pay out for my whole policy I paid the outstanding amount on my policy only to get a message from Old Mutual stating that my policy is no longer valid and the outstanding amount that I paid will be refunded to me this is unexceptabel

1.What happens to all that hardworking money that clients pay 2.I went to Old Mutual in Parow Centre to go and explain my situation to them 3. They should accomadate clients like us that have a serious problem 4. This just shows me that we as the clients are not important to Old Mutual but our money is 4. If this is the case I want all premiums that I paid thus far paid back to me not just the outstanding amount of premiums that I paid

Iam very disgusted with the way that I have been treated

Thank you in advance for reading my compaint 2.

On Wed, 12 Oct 2022, 12:31 Hellopeter,