OLD MUTUAL

After a year of trying to cash out his retirement annuity due to early retirement My dad has once again gone to SARS to obtain yet another tax number. He has been doing this at least once a month since last year. He is ill and he has to be running up and down and being frustrated by *********** employees. He had to close his business due to COVID. He really required this money for survival. Is this how you treat your old people???? Is this the policy that they signed up for?? Because if it is then nobody should take out a retirement policy thinking that they are saving for old age yet when old age comes up there is no help or assistance. Now you are running around only to retrieve what is yours!!!!! He does not even have transportation and yet none of these circumstances matter because we are all sitting in our lavish offices requiring this that and the other with no compassion for the elderly and what it takes for them to actually get all this things. I find it hilarious that when we are young you will send out a financial consultant to ensure documents are signed and make sure everything is in order for that debit order to go off. Yet when it comes to actually paying out then you expect these old people to do their own running around. Why do you not offer them a financial consultant to wrap this up??? Is it because there is no commission involved and does not benefit your company????

This is truly appalling and I will never recommend OLD MUTUAL to anyone