LR
Lenise R
1 reviews | Active since Sept 2020
07 Apr 2025, 13:24
OLD MUTUAL
The worst experience ever. this company is TOTALLY USELESS. YOU HOLD ON FOR 30 MINUTES TO ONE HOUR AND STILL GETS TRANSFERRED AS THE IDIOT WHO'S HELPING DOES'NT KNOW WHAT THY DOING. I HAVE ALL CORRESPONDENCE AND MY BROTHERS POLICY IS STILL NOT FIXED. WHAT DO I DO NOW !!!!!!!
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Replies (2)0
Replies (2)
Old Mutual's replyOfficial
07 Apr 2025, 13:29Good day Lenise,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply07 Apr 2025, 13:29
Official
Good day Lenise,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
LR
Lenise R's updateReviewer Update
07 Apr 2025, 13:41Why did i have to resort to social media to get HELP. what about YOUR other clients who doesn't have access to PC, laptops. what if something happens to my brother you will just say sorry policy LAPSED or whatever the reason might be.
You guys don't understand how frustrating it is to hold on for so long and still not get the help you require. i sincerely hope and pray this matter can be resolved in the next few days PLEASE.
I also understand you have policies in place to protect your clients, but dont make it difficult when there a problem on the policy and it must be sorted or fixed.
You guys don't understand how frustrating it is to hold on for so long and still not get the help you require. i sincerely hope and pray this matter can be resolved in the next few days PLEASE.
I also understand you have policies in place to protect your clients, but dont make it difficult when there a problem on the policy and it must be sorted or fixed.
LR
Lenise R's update07 Apr 2025, 13:41
Reviewer Update
Why did i have to resort to social media to get HELP. what about YOUR other clients who doesn't have access to PC, laptops. what if something happens to my brother you will just say sorry policy LAPSED or whatever the reason might be.
You guys don't understand how frustrating it is to hold on for so long and still not get the help you require. i sincerely hope and pray this matter can be resolved in the next few days PLEASE.
I also understand you have policies in place to protect your clients, but dont make it difficult when there a problem on the policy and it must be sorted or fixed.
You guys don't understand how frustrating it is to hold on for so long and still not get the help you require. i sincerely hope and pray this matter can be resolved in the next few days PLEASE.
I also understand you have policies in place to protect your clients, but dont make it difficult when there a problem on the policy and it must be sorted or fixed.