Old Mutual

My name is Elize Pretorius i had a Greenlight insurance policy with Old Mutual. In December 22021 we changed the debit order from Capitec bank to Standard bank.In January 2021 they took the money out of Standard bank Feb 2021 they did take the money out i went to their offices in Amanzimtoti to rectify the problem i was told that they wil take a double payment the end of March 2021 which did not happened i went back to them and ask if i can pay the money in i was told that i cannot it must go off with a debit order i signed a nother debit order nothing happened went back to them. They told me that they wil fix the problem up til now the problem is still not the lady at the offices at Amanzamtoti did want to give me a email adress for me to contact some at their head office. I then got the email address of a Mr Jaco Van Wyk he admitted that the fault was on their side. I have send him some emails he only respond on certain emails.Today 07/09/2021 i got an email from him he said we should have paid the premiums when we wanted to pay they said the only way to pay is with a debidt order there was no attemp from Old Mutual to take the money out of the bank i have prove to that.Mr Jaco Van Wyk said the only now is to take out a new contract which means i am going to loose 10 years of premiums.They admitted it was their fault but will not rectify the problem. I will not recommend Old Mutual to anybody i think they are the worse company to do life insurance.