Old mutual

I got a call from old mutual consultant noticing that my funeral policy is about to lups on the next date if I don't make any arrangements payments with her on that date. I was told that I'm owing R2484 which is from 2018 and 2019 and to be told that in 2020/04/16 and need to do a payment 9n the 2020/04/17 a some of R1255 immediately to keep myself with them. My question is how can a big company as old mutual have careless workers like this with our money. Ineed someone to tell me how did it go that far without them seeing nothing what are there doing behind those computers? Last year I took a primium hold day how did I qualify for it while I'm out standing on other premiums and before the premium hold ends iwent to a branch to check when it end they give me a month and that month's I'm owing now. Your carelessness lead me in trouble. Ineed someone to Clare this mistake of old mutual.