Old Mutual - 7 days and policies are still not cancelled!!!!

Beyond bad service, and wouldn't recommend any business to Old Mutual. I am literally waiting 7 days to cancel my policies. I called on 14 February 2024 requesting to cancel my policies, and were told that they will send my policies and I need to indicate on a letter with the policy numbers on my requests.

I am unable to see the policy numbers on it, as it looks so confusing. I decided to send my signed cancellation request and state clearly on what policies I need to cancel, and also state it in the body of the mail as well. Neola of Old Mutual had been sending me back-and-forth mails, requesting me to put the policy numbers on it. The more I mention that I do not see the policy numbers and request a call back for assistance, the more she is pushing back demanding these numbers and also not calling me back. I stated clearly the policies that I wish to cancel, and which ones I do not wish to cancel. I am not sure of any simpler English than this. I requested that my account not be debited for the month, and where we standing my account will be debited again with a useless policy, all because Neola is refusing to assist. Can anyone from Old Mutual that is willing to assist, please do so. It is 21 February and it had been 7 days with absolute no assistance. Pathetic!!