Old Mutual !!!

I had a group scheme policy coming off my payslip **********ly... I then had to submit documents and an affidavit, which I duly did.

Received an sms on 28 Sept stating that ***** was proven and that I would get my refund after 20 working days... This did not happen

I phoned the number provided countless times and waited the 20 to 30 minutes waiting time without fail, only to be told by various consultants that my query had been escalated...

After the fourth or fifth complaint I received a message saying I needed to go into the nearest branch to sign papers and basically give the same statement and documents as before...

I later received a message stating that my case was being investigated and that I would hear back in 5 working days.

I was not happy so sent an email off and have received notification via email that my case is being investigated...

I was told it was investigated already... Needless to say, I still await my refund, have spent hours on the phone and sent countless emails and been into a branch.... So, as much as I don't like to complain as a general rule.... I have run out of options

Tired of being sent from one person to another as big companies hide between anonyminity.

Frustrated!