Old Mutual

I would like to write about the experience I have had with Old Mutual. I had a family member that I had covered sadly pass away. This was before the 6 month exclusion period. I understood that I would not be able to claim because it was before the 6 months nonetheless we were able to conduct a beautiful and respectful burial. I am unhappy with the fact that a premium was deducted even after the plan was cancelled. I do not understand why I have to wait 90 days for the money to be refunded for a mistake that I did not do. I have tried reaching out and I have just been told to wait 90 days. I refuse to wait this long as I find this to be unprofessional and inconsiderate considering the financial implications I am after the family burial.