HC
Helena C

1 reviews | Active since Mar 2019

22 Nov 2021, 15:14

OLD MUTUAL

Old Mutual customer care is useless. I have phoned them now 4 times and they put me through from one person to the next until eventually I get disconnected. What kind of service is this. I have been a customer of Old Mutual for over 20 years and am disgusted with their non existent customer service. Everyone is busy and I don't appreciate waiting over 20 minutes each time I phone only to be disconnected . So much for "Old Mutual knowing how precious your time is "

0
Replies (1)
Old Mutual
Old Mutual's reply22 Nov 2021, 15:36
Official
Dear Helena D

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Thabiet Mintin
Old Mutual Complaints Management