OLD MUTUAL

WE ARE GROUP OF 18 MEMBERS,WE JOINED OLD MUTUAL FUNERAL SCHEME ELEVEN YEASR AGO.WE ARE NOT HAPPY AT ALL AT THE LEVEL OF SERVICE WE RECEIVE.WE ARE IN RUSTENBURG AND OUR OLD MUTUAL AGENT IS TSHEPANG MAAPOLA AND HER MANAGER ZODWA MAZIBE.WE ARE FAILING TO GET SERVICE AND ANSWERS FROM OLD MUTUAL.WE CHANGED OUR ACCOUNT TO FNB AND WERE GIVEN BANKING DETAILS BY ZODWA TO PAY INTO EVERY MONTH BUT WE RECEIVED SMS'S THAT OUR POLICY HAS LASPED.NO ONE IN THE OLD MUTUAL OFFICES WANT TO TAKE RESPONSIBILITY OF US.THERE IS NO DIRECT LINE TO CALL EVERY TIME YOU CALL THE CALL CENTER YOU GET TRANSFFERED AROUND BUT NO ONE SEEMS TO CAN HELP.