old mutual

i've got a funural policy at old mutual, my husband died the 27/02/2020.i have submitted my claim 2/03/2022 they have acknowledge my claim with a fs number.it is the 14/03/2022 and every time i phone in they asked me different questions. i dont know where to turn to anymore. the saddest part is i cannot bury my husband.i have put my trust in old mutual i have never dealt with such in expierienced people in my life.any help what to do next i am devastated