Old mutual

2 weeks ago my mother wanted to redeem her points for cash.

We were told to produce her Id and proof of address. They rejected the proof of address from our municipality and said they wanted a bank statement.When she gave then the bank statement they said they wanted a full bank statement how can someone who has just opened an account have a full bank statement.Then got an email from them saying they need my mother's I'd number which I gave them then they sent me an email saying my mother wants them to send points to cash using her card and that they need her username and password.

Let's take this to Twitter

#OldMutual**** Let us all tell our old mutual expiriences