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Michelle K

1 reviews | Active since Oct 2024

18 Apr 2026, 11:53

Old Mutual

Old Mutual EasiPLUS Funeral Adult plan I am trying to cancel I don't want it but now I declined the Mandate, and they went and overloaded it to my bank Account now the debit order will come off 24th April 2026. I don't want it I WANT IT CANCEL not even the policy has a cancellation button.

0
Replies (5)
Old Mutual
Old Mutual's reply18 Apr 2026, 11:55
Official
Good day Michelle, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management
MK
Michelle K's update20 Apr 2026, 08:07
Reviewer Update
please can someone call me urgently this morning
Old Mutual
Old Mutual's reply20 Apr 2026, 08:45
Official
Hi, Michelle.

We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards,
Old Mutual Complaints Management
MK
Michelle K's update20 Apr 2026, 14:50
Reviewer Update
All sorted Thank you
Old Mutual
Old Mutual's reply20 Apr 2026, 15:15
Official
We are happy to help.