1 reviews | Active since Feb 2019
Old Mutual
Appallingly bad customer service.
Visited a branch on 30 September 2019, reported that my workplace has instituted stop orders for my 3 policies and that the debit orders for this must be cancelled. As the premiums for September went off double via debit and stop order, I requested a reimbur*****t for the one set of premiums. All of this was neatly typed out in a memo, with copies of my ID, salary & bank statements.
The consultant emailed this to the responsible unit and cc'd me as well. Up to today (23 October 2019), despite numerous follow up emails from me, I did not receive even so much as an acknowledgement, much less any feedback from Old Mutual.
Once my policies mature next year, I'm taking my money and run. Will rather reinvest it with another financial institution than with them. Will never ever recommend Old Mutual to anyone I know.
I acknowledge receipt of your complaint, this matter will be investigated and I will be in contact with you.
Regards
Kareemah
Complaints Management
I acknowledge receipt of your complaint, this matter will be investigated and I will be in contact with you.
Regards
Kareemah
Complaints Management
One day after I posted my complaint on this platform, it has been resolved.
Thank you to Kareema Sulayman at Old Mutual's Complaints Management Department for her swift and competent assistance with this matter. I have been reimbursed and I believe that the debit orders were cancelled.
I am happy that this issue was satisfactorily resolved but it still leaves a bit of a bad taste in the mouth that I had to resort to complaining here, in order to receive a reaction from a company that I have been a loyal client of for 20 years.
Cynthia Minnaar
One day after I posted my complaint on this platform, it has been resolved.
Thank you to Kareema Sulayman at Old Mutual's Complaints Management Department for her swift and competent assistance with this matter. I have been reimbursed and I believe that the debit orders were cancelled.
I am happy that this issue was satisfactorily resolved but it still leaves a bit of a bad taste in the mouth that I had to resort to complaining here, in order to receive a reaction from a company that I have been a loyal client of for 20 years.
Cynthia Minnaar