Old Mutual

I submitted a claim on the 28th of August. It is not October my claim has not been paid. I have made numerous calls asking for an update. Each time I am given different versions on why there is a delay. When I called on 10th I was told that my claim was cancelled on the 25th of Sept. Without any notification. I contacted them on Twitter on the 10th. Was told that I will be contacted the next day. It's the 12th of October, no response. This is the kind of service we have to put up with at Old Mutual.