ZG
Zandra G
1 reviews | Active since Oct 2019
10 Sept 2020, 19:36
Old Mutual
My mother has app**** for her anuity to pay out more than a month ago. 2 Weeks later she got a reply that it will take 5 to 7 business days. It is now 3 weeks after that dates and even after about 7 emails she still has no money or reply from Old Mutual. She needs the money for a deposit on a house and may face eviction because of Ild Mutuals bad service
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Old Mutual's replyOfficial
11 Sept 2020, 08:26Dear Zandra Greyling
I acknowledge receipt of your complaint. We are sorry to hear of your service experience.
This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. We are sorry to hear of your service experience.
This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Old Mutual's reply11 Sept 2020, 08:26
Official
Dear Zandra Greyling
I acknowledge receipt of your complaint. We are sorry to hear of your service experience.
This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. We are sorry to hear of your service experience.
This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management