OLD MUTUAL

Item: Old Mutual
Rating: 1
Author: Shenita C

Good day

kindly assist with old Mutual struggling to cancel my funeral policy with them. I have made contact with them numerous times but the consultants would just say you must go to the branch.....if the branches is closed , i sent emails who should i turn to ? I don't understand why its so difficult to cancel my funeral policy but its one click to open a policy online.

Shenita. C ***

Helpful (0)

Replies (2)

Old Mutual's replyOfficial

19 Jul 2021, 10:16

Dear Shenita C

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Thabiet Mintin
Old Mutual Complaints Management

Old Mutual's reply19 Jul 2021, 10:16

Official

Dear Shenita C

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Thabiet Mintin
Old Mutual Complaints Management

Shenita C's updateReviewer Update

19 Jul 2021, 12:22

Dear Old Mutual

kindly revert back to me within the next 24 hours as i have been awaiting too long to cancel my funeral plan / policy ....if this is the service customers receive i can imagine what a struggle it must be when it comes to claims .Just cancel my policy why is it such a long story omw :(

kind regards
Shenita

Shenita C's update19 Jul 2021, 12:22

Reviewer Update