Old Mutual ****

Good day

My mother had a tax-free policy no.***1 in which an amount of R40000 was disinvested without the her consent.

The initial *****ulent case submitted in July, 2023 case number:CEB***. The last correspondence stated "..finding GFS could not find any *****ulent activity

Please note that the funds were indeed released to a TymeBank account belonging to my mother but they (*****ster) had app**** for a lost card and changed the cellphone number so she may not have a view of the activities happening, the funds were exposed to *****ulent activities. The actual questions I have regarding my mother’s investment are who disinvested the funds? Who was the administrator involved? Which location was the transaction processed? Any proof of biometrics? May we get the necessary documents or proof showing the actual identity on the transaction? We are expecting accountability from Old Mutual.

Secondly, her banking details were changed again from Standard Bank to TymeBank (03/10/2023 and 20/11/2023) were done without her consent or knowledge or her physical presence.

As a side note; 03 January 2024 at 15:04 she received a SMSs stating that her banking details and contact details were changed for her unit trust, while she was sitting in the comfort of her home and she later went to the nearest branch to lay another *****ulent case with reference CEB***. My level of dissatisfaction is on another level, my mothers hard earned money gone just like that.