Old Mutual

So me and my husband both have Old Mutual policies so I informed my consultant of change of bank account for debit order. So both our policies are debited from my account you assume it will be corrected and debited from correct account. No old Mutual splits up the debit orders And debit mine from my new account and my husband's from my old account. I did not specify in email that I want a specific policy debit order changed just that debit order must be changed. So apparently they assumed it was only my policy . This has cost me R425 in banking costs . Thanks Old Mutual for your great service