OLD MUTUAL

I took out my first policy with old mutual in September and the first deduction for the policy should've been end of October I cancel that policy and took out something better with old mutual mid-October, yet they deducted end of October for a cancelled policy. I requested a refund as the policy was cancelled and they still deducted money out of my account, I had to go all the way back to branch to request for my money back that they have deducted, a week goes by I received an SMS confirming they have processed my claim, I then call them a week after that SMS to ask for a follow up the first consultant I spoke to tells me my money will be back in my account after 9 days. few minutes later I receive a SMS stating I owe old mutual money and they do not owe me ,I call back to which Anisha the consultant puts the phone down in my ear ,I call back again and I spoke to pakamisa who was so full of attitude calling me a lair ,she states my new policy that I opened has in fact been cancelled and old mutual left my old policy active ,mind you for the new policy i had to undergo a health check which they did a week after I app**** and it was approved .I received all my cancelation emails as well as the new policies yet old mutual is now telling me the new policies has been cancelled and old one is still active I got absolutely no assistance from old mutual I have now been advised to rather lodge a complaint with the ombudsman if I require further assistance, it's disgusting as I a member of old mutual you guys took money from my account and now I have to deal with my money being taken and the company just doesn't care. I have to deal with the lost and carelessness of this company and they still want me to invest. this is enough to know that should anything happen, and I need to claim this is exactly what I will struggle with when it comes to old mutual. I requested to speak to a manager and i was told their manager doesn't deal with these types of queries.