Old mutual 30min waiting period

I want to cancel my policy your service is absolutely horrible! I spent the last 30 odd minutes being transfered through your whole shift list! My call started as a debit order enquiry possible increase of my premium and a maybe baby account it ended in a cancelation request. When I did eventually get through to someone by the name of Tersia she helped in literally seconds,

Your consultants are way to relaxed and for crying out loud why do clients have to wait so long for a call to be answered? Implement the call back option!!! Your quality of service is fading fast... @Sanlam you have a new client.