CG
Christo G

1 reviews | Active since May 2015

06 Jun 2016, 10:29

Old Mutual

<p>Goeie dag</p> <p> </p> <p>Op Vrydag 6/3/2016 om 08:37 het ek inges***el na ***en met Pomgani gepraat hy kon my egter nie bystaan met die nodige diens nie en het belowe om Vrydag terug te s***el dit het egter nie gebeur nie en as gevolg van verskeie vorige dienslewering problem met Old Mutual i.v.m die slfde polis en wysigings waarmee ek steeds nie bygestaan is nie so wel as Old Mutual se dienslyn wat sedert vanoggnd 6/6/2016 bytewerking is oorweeg ek dit nou sterk om dan eerder my polis te kanseleer!</p> <p> </p> <p>From: *** [mailto:***] <br /> Sent: Thursday, May 19, 2016 9:32 AM<br /> To: ***<br /> Cc: ***<br /> Subject: Contractual/Policy Changes- ID No: *** Policy No: ***</p> <p> </p> <p>Name:<br />Mr Christo Groenewald<br />Subject:<br />Contractual/Policy Changes- ID No: *** Policy No: ***<br /> </p> <p>Sent From:<br />https://www.oldmutual.co.za/Contact_Page.aspx<br />Policy No:<br />***<br />ID No:<br />***<br />Product:<br />Greenlight<br /> <br />Message:<br />please contact me regarding *** I want to make some changes. I am the trustee of the Judith Elizabeth Familie Trust, life insured and premium payer.<br /> <br />Old Mutual (South Africa) Limited is a proudly Level 2 empowerment contributor company in terms of the Financial Sector Code. Please access the link below to view our company’s 2014 BBBEE rating certificate.</p> <p>http://www.oldmutual.co.za/about-us/transformation/black-empowerment/bee-certificates.aspx</p> <p>Please click on the following link to read the Old Mutual legal notice:http://www.oldmutual.co.za/e-mail_legal_notice</p> <p> </p> <p> </p> <p>From: Customer Service Centre [mailto:***] <br /> Sent: Monday, May 30, 2016 7:17 PM<br /> To: ***<br /> Subject: RE: Contractual/Policy Changes- ID No: *** Policy No:*** - Old Mutual Enquiry --CCC***9--</p> <p> </p> <p>Dear Christo<br /> <br /> Thank you for your email.<br /> <br /> Kindly note that this is en email inbound service point only.<br /> <br /> Please contact our Customer Communication Centre on ***for assistance. <br /> <br /> If you seek financial advice and are currently not in contact with a financial adviser or broker, please call 0860 WISDOM (***) and we will gladly assist you.</p> <p>Kind Regards</p> <p>Trevor Gain | Service Centre Agent</p> <p>Customer Service Centre<br /> Old Mutual Life Assurance Company (SA) Limited<br /> Licensed Financial Services Provider</p> <p>***(telephone) | +27 (0)21 *** (fax)<br /> *** (email) | --CCC***9-- (reference) </p> <p>www.facebook.com/OldMutualSA | www.twitter.com/OldMutualSA</p> <p> </p> <p>www.oldmutual.co.za</p> <p>Are you registered for MyPortfolio? This free, secure service enables you to update your personal details, view your relevant Old Mutual documents and manage your investment details online. Register now at www.myportfolio.co.za</p> <p>----- Original Message -----</p> <p>From:<br />***<br />To:<br />***<br />Cc:<br />***<br />Sent:<br />Thursday, May 19, 2016 9:32AM<br />Subject: <br />Contractual/Policy Changes- ID No: *** Policy No:***<br />Name:Mr Christo Groenewald<br /> Subject:Contractual/Policy Changes- ID No: *** Policy No: ***<br /> Sent From:https://www.oldmutual.co.za/Contact_Page.aspx<br /> Policy No:***<br /> ID No:***<br /> Product:Greenlight<br /> <br /> <br /> <br /> Message:please contact me regarding *** I want to make some changes. I am the trustee of the Judith Elizabeth Familie Trust, life insured and premium payer.</p> <p><br />Old Mutual (South Africa) Limited is a proudly Level 2 empowerment contributor company in terms of the Financial Sector Code. Please access the link below to view our company’s 2014 BBBEE rating certificate.</p> <p>http://www.oldmutual.co.za/about-us/transformation/black-empowerment/bee-certificates.aspx</p> <p>Please click on the following link to read the Old Mutual legal notice:http://www.oldmutual.co.za/e-mail_legal_notice</p>

0
Replies (3)
Old Mutual
Old Mutual's reply06 Jun 2016, 10:57
Official

Hi Christo,

Thank you for bringing this matter to our attention. We will investigate and contact you directly to resolve.

Kind regards

Carol Olckers

Complaints Management

Best regards,

CG
Christo G's update18 Jun 2016, 12:41
Reviewer Update

2 weeks down the line couple of emails to appologise for the poor services yet OLD MUTUAL clientservice has not resolve my quary or respond to my request

Old Mutual
Old Mutual's reply23 Jun 2016, 06:26
Official

I refer to our email communications and trust that they clarified matters. Please contact me, should you require any further assistance.

Regards

Carol Olckers

Complaints Assessor

Best regards,