Old Mutual

I’m so not happy with Old Mutual. I went to cash out my RA first week of July at one of the branches. The process was effective and good. And the system showed me that within 15-17 days I would receive my money. It’s now 20 days I have not received my money. I then decided let me see if I can claim through WhatsApp and it went through. I have both references . I’m not happy.