SG
Sharin G
1 reviews | Active since Nov 2012
29 Nov 2018, 09:25
OLD Mutual
number ********** 070 waiting 19min before a consultant informing me this is not the number
I only need to know who is the beneficiary and who is the person to contact in future if any information is needed
why supply this number on my correspondence if no one can assist
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Replies (1)
Old Mutual's replyOfficial
29 Nov 2018, 13:37 Hi Sharin
Thank you for the review.
Our call centre is extremely busy between 8:30 and 16:30 and we have noticed that customers have at times held on for long.
You may download the Old Mutual application which will give you all the detail on your policies with Old Mutual including who the beneficiary is, therefore available to you immediately and thus avoiding the call centre.
Regards
Brent Sellidon
Old Mutual Complaints Management
Thank you for the review.
Our call centre is extremely busy between 8:30 and 16:30 and we have noticed that customers have at times held on for long.
You may download the Old Mutual application which will give you all the detail on your policies with Old Mutual including who the beneficiary is, therefore available to you immediately and thus avoiding the call centre.
Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,
Old Mutual's reply29 Nov 2018, 13:37
Official
Hi Sharin
Thank you for the review.
Our call centre is extremely busy between 8:30 and 16:30 and we have noticed that customers have at times held on for long.
You may download the Old Mutual application which will give you all the detail on your policies with Old Mutual including who the beneficiary is, therefore available to you immediately and thus avoiding the call centre.
Regards
Brent Sellidon
Old Mutual Complaints Management
Thank you for the review.
Our call centre is extremely busy between 8:30 and 16:30 and we have noticed that customers have at times held on for long.
You may download the Old Mutual application which will give you all the detail on your policies with Old Mutual including who the beneficiary is, therefore available to you immediately and thus avoiding the call centre.
Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,