NM
Nkhumeleni M
1 reviews | Active since Sept 2018
14 Sept 2018, 12:12
Old mutual
I joined old mutual group scheme early 90's. I took brothers and sisters policy where I covered my sister 's family, with her two sons. Right now my nephew passed on with unnatural dearth. I logged the claim. I submitted all the documents they needed. To my surprise about three days after submitting the required documents they tell me that my nephew is no longer covered in that policy due to age. I was never informed about that for all this years I was paying for this policy. I'm not satisfied.
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Replies (2)
Old Mutual's replyOfficial
14 Sept 2018, 14:07Dear Nkhumeleni
We received your review of 14 September 2018.
We are sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.
Kind regards
ColeenAanhuizen
Complaints Management
Best regards,
Old Mutual's reply14 Sept 2018, 14:07
Official
Dear Nkhumeleni
We received your review of 14 September 2018.
We are sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.
Kind regards
ColeenAanhuizen
Complaints Management
Best regards,
Old Mutual's replyOfficial
20 Sept 2018, 16:08Dear Nkumeleni
We refer to your complaint of 14 September 2018.
We received confirmation that you were contact regarding the claim. We realise this is not the outcome you expected and apologise for the inconvenience caused to you in this regard.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply20 Sept 2018, 16:08
Official
Dear Nkumeleni
We refer to your complaint of 14 September 2018.
We received confirmation that you were contact regarding the claim. We realise this is not the outcome you expected and apologise for the inconvenience caused to you in this regard.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,