AO
Angelique O
1 reviews | Active since Jun 2018
25 Jul 2018, 13:49
Old Mutual
HOW DIFFICULT IS IT TO CHANGE BENEFICIARIES? WEBSITE BROKEN!!! CALL AGENT DOENST KNOW THEIR OWN PRODUCTS AND FEATURES!! Agent asked for a CCC ref number, the more I explain to him there's not a CCC ref number the more my intelligence got insulted!!! SUCH RUDE SERVICE. REQUESTED A REF FOR A PHONE CALL BUT APPARENTLY, THE CALL CENTRE DOESNT GIVE REFERENCES. I THEN REQUESTED AN EMAIL AND WAITED ON HOLD FOR MORE THAN 3 MINUTES
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Replies (4)0
Replies (4)
Old Mutual's replyOfficial
26 Jul 2018, 15:32Thank you for taking the time to let us know of the matter. I'm really sorry about the poor service you received. We will listen to the call and provide you with feedback.
Kind regards
KareemahSulayman
Old Mutual Complaints Management
Best regards,
Old Mutual's reply26 Jul 2018, 15:32
Official
Thank you for taking the time to let us know of the matter. I'm really sorry about the poor service you received. We will listen to the call and provide you with feedback.
Kind regards
KareemahSulayman
Old Mutual Complaints Management
Best regards,
Old Mutual's replyOfficial
31 Jul 2018, 12:58Thank you for forwarding us the beneficiary update. We've updated the details and sent you confirmation thereof.
Kind regards
KareemahSulayman
Old Mutual Complaints Management
Best regards,
Old Mutual's reply31 Jul 2018, 12:58
Official
Thank you for forwarding us the beneficiary update. We've updated the details and sent you confirmation thereof.
Kind regards
KareemahSulayman
Old Mutual Complaints Management
Best regards,
AO
Angelique O's updateReviewer Update
31 Jul 2018, 17:56Angelique Starr
"I refer to our telephone conversation and also this email confirmation that your beneficiary has been updated as requested. It is also available online once you access you portfolio. " This was emailed to me.
It still haven't been changed according to my online portfolio
I'm really tempted to cancel, if this is the kind of service I get then I dont want the service
AO
Angelique O's update31 Jul 2018, 17:56
Reviewer Update
Angelique Starr
"I refer to our telephone conversation and also this email confirmation that your beneficiary has been updated as requested. It is also available online once you access you portfolio. " This was emailed to me.
It still haven't been changed according to my online portfolio
I'm really tempted to cancel, if this is the kind of service I get then I dont want the service
Old Mutual's replyOfficial
03 Aug 2018, 10:54We are glad the matter is sorted and that Nazeem Lee was of assistance.
Kind regards
KareemahSulayman
Old Mutual Complaints Management
Best regards,
Old Mutual's reply03 Aug 2018, 10:54
Official
We are glad the matter is sorted and that Nazeem Lee was of assistance.
Kind regards
KareemahSulayman
Old Mutual Complaints Management
Best regards,