UP
Umsha P
1 reviews | Active since Apr 2018
11 Apr 2018, 13:23
Old Mutual
I am shocked and disappointed in the poor service that I have received from Old Mutual. Having taken out a new Life and investment policy 8 years ago, I was informed in February 2018 that my policy does not link to my Id number. After numerous calls, and being on hold for at least 30 minutes at a time, this still has not been fixed. there is always some story or another. I sent an email to the complaints department on 23rd March 2018, and I have still not received any feedback.
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual's replyOfficial
11 Apr 2018, 20:21Dear Umsha
I am sorry to hear that this is not resolved yet. I will be escalating it to the manager of the processing office to provide me with urgent feedback. I will keep you informed.
Kind regards
Belinda Hunt
Complaints Management
Best regards,
Old Mutual's reply11 Apr 2018, 20:21
Official
Dear Umsha
I am sorry to hear that this is not resolved yet. I will be escalating it to the manager of the processing office to provide me with urgent feedback. I will keep you informed.
Kind regards
Belinda Hunt
Complaints Management
Best regards,
Old Mutual's replyOfficial
04 May 2018, 17:51Dear Umsha
I am glad to hear that your portfolio details are now resolved.
I once again sincerely apologise for the frustration you endured.
Kind regards
Belinda Hunt
Complaints Management
Best regards,
Old Mutual's reply04 May 2018, 17:51
Official
Dear Umsha
I am glad to hear that your portfolio details are now resolved.
I once again sincerely apologise for the frustration you endured.
Kind regards
Belinda Hunt
Complaints Management
Best regards,