Old Mutual

I, Miss Natasha Maharaj hereby state that i have a Green Light Policy with Old Mutual, Policy Number ***5.

I missed a premium of R 383 - 00 in February 2020. Two consultants contacted me and i explained to them that when I took the policy out by Mr M. Rungun I was said that if i miss a premium, the policy will fill it in and i will not be said to make arrangements to pay the missed premium.

When the consultants contacted me I explained to them what was said to me. I also asked and instructed them that I want to talk to a manager which uptil today i did not get a call from.

It came to March 2020, Old Mutual took it upon themselves to double debit me without my instructions. I am highly irritated and angry and I want answers as to why they have done this. When the consultants asked about the arrangements i said i will not make arrangements till the manager contacts me and sorts this mess out and out the blue they double debit me. I want recording to see where i said that they are allowed to double debit me and I want answers to when a premium is missed the policy fills it in.

I had it with Old Mutual. If they want to continue doing this i want all my money back from them as i have paid over all these years because every other insurance fills in when the premium is missed as I have an insurance with ABSA and a premium was missed and it filled it in automatically.

I await for this call from a senior management. I have had numerous issues with Old Mutual and it is very frustrating.