Old Mutual. 2 pot. A joke. Move your retirement elsewhere

2 pot system. A joke with old Mutual. Taken a month to get anywhere. I have 2 policies. I drew from both. The first one was fine albeit that they needed to verify bank details. Second one. Get told it's not part of the 2 pot system. Get my brokers to call. All in order. Call old mutual and it turns out my bank details haven't been verified again. How can one policy accept a bank letter but the other one doesn't ???. Oh, don't ask for a so called broker. Verbatim " this 2 pot system is all new to us so I don't have answers". I now have to drive 70kms (I live in a small town) to get a stamp and send. This is absolutely pathetic. I know you don't want to let go of funds but they are mine. I lost my job and by God's grace this 2 pot happened. I was relying on this. Speaking to others who withdrew from theirs, not affiliated with old Mutual, they got paid out within 2 weeks. This had been over a month!. I am shifting my money elsewhere. Old mutual, you have proven to be a joke. I do not trust you with my retirement money at all.