AM
A M
1 reviews | Active since Sept 2024
30 Sept 2024, 14:13
Old Mutual 2 Pot ..
Still no feedback from OM with regards to 2POT Withdrawals. As per consultant I spoke with application still in the submitted phase. I have checked my EFILING profile and no Directive as yet has been issued. So my question is..What have they been doing with applications since I submitted 17/9/2024 to date....Surely this cannot be right that one has to constantly call for feedback for ones own monies. Old Mutual not doing right by their clients with this...This is just not good enough.Their applications were postponed to 23/9 opened earlier but yet no communication with regards to the process and where its at at all!!!!!!!!!
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Old Mutual's replyOfficial
30 Sept 2024, 14:19Good day Arlene
We received your review. We acknowledge your concerns raised regarding the Two Pot System. We are investigating this matter and we will respond to you via e-mail We will contact you should we require any further information.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We received your review. We acknowledge your concerns raised regarding the Two Pot System. We are investigating this matter and we will respond to you via e-mail We will contact you should we require any further information.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Best regards,
Old Mutual's reply30 Sept 2024, 14:19
Official
Good day Arlene
We received your review. We acknowledge your concerns raised regarding the Two Pot System. We are investigating this matter and we will respond to you via e-mail We will contact you should we require any further information.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We received your review. We acknowledge your concerns raised regarding the Two Pot System. We are investigating this matter and we will respond to you via e-mail We will contact you should we require any further information.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Best regards,
AM
A M's updateReviewer Update
03 Oct 2024, 09:49So latest update from Old Mutual since application dated 17 Sep,yesterday they told me its gone to SARS for a Directive,I called SARS to check and according to the consultant I spoke with nothing has been received.Called OM again who today advise that its in the queue to go to SARS....Please can someone tell me what exactly is going on with OM..How on earth can an application that has been sumbitted on the 17th Sep not have gone to SARS yet?????????????
I do not want excuses I want an honest explanation from someone who knows what they are doing .I do not want emails telling the same thing over and over ...I want my money paid into my account ASAP !!!!!
I do not want excuses I want an honest explanation from someone who knows what they are doing .I do not want emails telling the same thing over and over ...I want my money paid into my account ASAP !!!!!
AM
A M's update03 Oct 2024, 09:49
Reviewer Update
So latest update from Old Mutual since application dated 17 Sep,yesterday they told me its gone to SARS for a Directive,I called SARS to check and according to the consultant I spoke with nothing has been received.Called OM again who today advise that its in the queue to go to SARS....Please can someone tell me what exactly is going on with OM..How on earth can an application that has been sumbitted on the 17th Sep not have gone to SARS yet?????????????
I do not want excuses I want an honest explanation from someone who knows what they are doing .I do not want emails telling the same thing over and over ...I want my money paid into my account ASAP !!!!!
I do not want excuses I want an honest explanation from someone who knows what they are doing .I do not want emails telling the same thing over and over ...I want my money paid into my account ASAP !!!!!