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Puseletso M
1 reviews | Active since Oct 2023
13 Apr 2026, 12:38
Old Mutual
Poor Service From Old Mutual. They keep on sending me Sms's telling me to submit my claim. When I log on the app it says my ID is not found. I've been calling their calls centre they said they'll get back to me and they never did. I sent them emails and they never responded. it's been 2 weeks now waiting for their response
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
13 Apr 2026, 12:55Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply13 Apr 2026, 12:55
Official
Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
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Puseletso M's updateReviewer Update
17 Apr 2026, 12:52I haven't received a call. still waiting
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Puseletso M's update17 Apr 2026, 12:52
Reviewer Update
I haven't received a call. still waiting
Old Mutual's replyOfficial
17 Apr 2026, 15:59Hi there, we are sorry for the delay. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply17 Apr 2026, 15:59
Official
Hi there, we are sorry for the delay. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management