Old Mutual

Good Morning

***

I have requested a withdrawal from my minor child's tax free account since 19 June 2024 and the service call center agents keep on asking me outstanding documents, while i submitted it to them twice. I submitted a letter, identity documents and a bank statement highlighting the amount i am paying towards the policy stating that my daughter does not have a bank account account for the money to be deposited in as i am her ****her and from my bank account the monthly contribution is been deducted from. This is highly unacceptable for i had to make a loan to pay for her Grade 7 camp and i am still waiting for the money to be deposited into my account.

This is very poor service.

Regards Lucius