1 reviews | Active since Jun 2024
Old Mutual
Title: Poor Service and Account Issues at Old Mutual Bank
I am writing to express my dissatisfaction with the service I received from Old Mutual Bank, which has caused me significant inconvenience and embarrassment.
On the 11th of June 2024, I visited an Old Mutual Bank branch to request assistance in transferring my salary from my ABSA Bank account to my Old Mutual account. Despite following the necessary procedures, I was not informed about a suspected *****ulent activity on my account from FNB. Had I been informed, I could have taken appropriate measures to resolve the issue promptly.
On the 14th of June 2024, my partner transferred money from his Nedbank account to my Old Mutual account, and the transaction reflected successfully. However, the following day, while shopping with my children at the mall, my card was declined, causing me great embarrassment and inconvenience.
Upon investigating the issue further on the 15th of June 2024, I visited the Old Mutual Bank branch. To my dismay, I had to conduct the investigation myself, wasting my airtime and having to borrow money that incurs interest. I received no assistance or clear explanation regarding the issue with my account. The lack of communication and support from your team is unacceptable and has caused me undue stress.
I am requesting a thorough investigation into this matter and immediate rectification of my account issues. Additionally, I would appreciate a detailed explanation for the lack of communication regarding the suspected *****ulent activity and the steps that will be taken to prevent such occurrences in the future.
I trust that Old Mutual Bank will take my complaint seriously and address my concerns promptly. I look forward to a swift response and resolution of this matter.
Sincerely, Shirley khambane
I am writing to express my dissatisfaction with the service I received from Old Mutual Bank, which has caused me significant inconvenience, embarrassment, and stress.
On the 11th of June 2024, I visited an Old Mutual Bank branch to request assistance in transferring my salary from my ABSA Bank account to my Old Mutual account. Despite following the necessary procedures, I was not informed about a suspected *****ulent activity on my account from FNB. Had I been informed, I could have taken appropriate measures to resolve the issue promptly.
On the 14th of June 2024, my partner transferred money from his Nedbank account to my Old Mutual account, and the transaction reflected successfully. However, the following day, while shopping with my children at the mall, my card was declined, causing me great embarrassment and inconvenience.
Upon investigating the issue further on the 15th of June 2024, I visited the Old Mutual Bank branch. To my dismay, I had to conduct the investigation myself, wasting my airtime and having to borrow money that incurs interest. I received no assistance or clear explanation regarding the issue with my account. The lack of communication and support from your team is unacceptable and has caused me undue stress.
Moreover, this situation has strained my relationship with my partner due to the incompetence of your service. I now have to repay the money I borrowed to manage the situation, which only adds to my frustration and financial burden.
I am requesting a thorough investigation into this matter and immediate rectification of my account issues. Additionally, I would appreciate a detailed explanation for the lack of communication regarding the suspected *****ulent activity and the steps that will be taken to prevent such occurrences in the future.
I trust that Old Mutual Bank will take my complaint seriously and address my concerns promptly. I look forward to a swift response and resolution of this matter.
Sincerely,
Shirley khambane
I am writing to express my dissatisfaction with the service I received from Old Mutual Bank, which has caused me significant inconvenience, embarrassment, and stress.
On the 11th of June 2024, I visited an Old Mutual Bank branch to request assistance in transferring my salary from my ABSA Bank account to my Old Mutual account. Despite following the necessary procedures, I was not informed about a suspected *****ulent activity on my account from FNB. Had I been informed, I could have taken appropriate measures to resolve the issue promptly.
On the 14th of June 2024, my partner transferred money from his Nedbank account to my Old Mutual account, and the transaction reflected successfully. However, the following day, while shopping with my children at the mall, my card was declined, causing me great embarrassment and inconvenience.
Upon investigating the issue further on the 15th of June 2024, I visited the Old Mutual Bank branch. To my dismay, I had to conduct the investigation myself, wasting my airtime and having to borrow money that incurs interest. I received no assistance or clear explanation regarding the issue with my account. The lack of communication and support from your team is unacceptable and has caused me undue stress.
Moreover, this situation has strained my relationship with my partner due to the incompetence of your service. I now have to repay the money I borrowed to manage the situation, which only adds to my frustration and financial burden.
I am requesting a thorough investigation into this matter and immediate rectification of my account issues. Additionally, I would appreciate a detailed explanation for the lack of communication regarding the suspected *****ulent activity and the steps that will be taken to prevent such occurrences in the future.
I trust that Old Mutual Bank will take my complaint seriously and address my concerns promptly. I look forward to a swift response and resolution of this matter.
Sincerely,
Shirley khambane