Old mutual

Hi I came to the office in kathu several times and I did hand trough all documents they need and I find headoffice sent email to me and I been again to the branch and I find out they sent the documents to wrong places and nothing happen again today other consultant and same mistakes and paperwork goes wrong department and then I have to fly out of the country in 2 days time and I didn't receive nothing from my money I really don't advice anyone to use old mutual at all