NG
Naomi G
1 reviews | Active since Sept 2024
25 Mar 2026, 15:00
Old Mutual
i had a loan with old mutual which was settled in January 29, 2006 and they given me a discount to pay 14000 which i did, when i request a 00..00 statement they are telling me that i have to wait for 21 days and i need it as matter of urgency.
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Replies (2)
Old Mutual's replyOfficial
25 Mar 2026, 16:04Good day Naomi G,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply25 Mar 2026, 16:04
Official
Good day Naomi G,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
26 Mar 2026, 13:50Good day Naomi
Thank you for allowing us the opportunity to assist.
We confirm that your loan statement and paid‑up confirmation letter have been issued and shared with you via email today.
Please accept our apologies for the inconvenience experienced.
The matter is now considered resolved.
Kind Regards
Old Mutual Complaints Management
Thank you for allowing us the opportunity to assist.
We confirm that your loan statement and paid‑up confirmation letter have been issued and shared with you via email today.
Please accept our apologies for the inconvenience experienced.
The matter is now considered resolved.
Kind Regards
Old Mutual Complaints Management
Old Mutual's reply26 Mar 2026, 13:50
Official
Good day Naomi
Thank you for allowing us the opportunity to assist.
We confirm that your loan statement and paid‑up confirmation letter have been issued and shared with you via email today.
Please accept our apologies for the inconvenience experienced.
The matter is now considered resolved.
Kind Regards
Old Mutual Complaints Management
Thank you for allowing us the opportunity to assist.
We confirm that your loan statement and paid‑up confirmation letter have been issued and shared with you via email today.
Please accept our apologies for the inconvenience experienced.
The matter is now considered resolved.
Kind Regards
Old Mutual Complaints Management