PP
Pragashi P
1 reviews | Active since Mar 2012
03 Sept 2021, 10:27
OLD MUTUA STAFF HARRASSES CLIENTS / INCOMEPETENCE
Complain regarding HARRASSMENT from call centre / consultants has still not been addressed. Imraan Jacobs was supposed to resolve this instead he was condescending on from the emails appears to be ***********! I asked him o escalate this to his manager and this has still not been done. Why??? Does no one want to work???
DO NOT PHONE ME - seems like staff at old mutual cannot comprehend this. Maybe the this complain will finally be comprehended.
My policy payments are up to date so there is NO NEED To perpetually harass me! I made it clear that emails pertaining specifically to my policy should be the only communication I should receive - what is so difficult to understand?
Let;s see of this is understodd - I doubt it - DO NOT PHONE ME, CHECK THE COMPLAINTS WITH IMRAAN JACOBS AND ACTION IT.
Calls received from ***, ***, ***, ***, *** - should continue????? I tried to call the numbers back to that I can TELL the individuals to remove me from all mailing lists, he number just rings. If they dont respond when the call is answered, it is highly unlikely that they will actually work and answer when they receive a call. This is really pathetic and shows a lack of work ethic.
FOR THE LAST TIME, LIMI YOUR RESPONSE TO EMAIL AND SO SOME WORK AND ACTION MY REQUEST. THE ONUS IS NOT ON ME TO KEEP RPEATING MYSELF. EDUCATE YORUSELF ON HE CONSUMER PROETCION ACT!!!
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Replies (3)PP
Pragashi P's updateReviewer Update
03 Sept 2021, 10:39Thanks for the STANDARD response. I have ZERO confidence that you will add any value given the interaction with Imraan Jacobs and the plethora of calls.
Did you respond so quickly because this is a public platform? When emailing the complain, I had to follow up as there was radio silence.
Send me, via email, who called, why they called and more importantly, why were were silent on the call.
What is fascinating is that in recent months there has been a plethora of calls - why? I raised the very same complaint years ago - must I now send reminders.
Really pathetic service! If this is anything to go by, I shudder to think about the level of service when there is a claim - do I need to move my policy due to HARRASSMENT?
Did you respond so quickly because this is a public platform? When emailing the complain, I had to follow up as there was radio silence.
Send me, via email, who called, why they called and more importantly, why were were silent on the call.
What is fascinating is that in recent months there has been a plethora of calls - why? I raised the very same complaint years ago - must I now send reminders.
Really pathetic service! If this is anything to go by, I shudder to think about the level of service when there is a claim - do I need to move my policy due to HARRASSMENT?
PP
Pragashi P's update03 Sept 2021, 10:39
Reviewer Update
Thanks for the STANDARD response. I have ZERO confidence that you will add any value given the interaction with Imraan Jacobs and the plethora of calls.
Did you respond so quickly because this is a public platform? When emailing the complain, I had to follow up as there was radio silence.
Send me, via email, who called, why they called and more importantly, why were were silent on the call.
What is fascinating is that in recent months there has been a plethora of calls - why? I raised the very same complaint years ago - must I now send reminders.
Really pathetic service! If this is anything to go by, I shudder to think about the level of service when there is a claim - do I need to move my policy due to HARRASSMENT?
Did you respond so quickly because this is a public platform? When emailing the complain, I had to follow up as there was radio silence.
Send me, via email, who called, why they called and more importantly, why were were silent on the call.
What is fascinating is that in recent months there has been a plethora of calls - why? I raised the very same complaint years ago - must I now send reminders.
Really pathetic service! If this is anything to go by, I shudder to think about the level of service when there is a claim - do I need to move my policy due to HARRASSMENT?
PP
Pragashi P's updateReviewer Update
04 Sept 2021, 16:07I stand but what I said and YOU proved me right!
What part of DO NOT PHONE me is so difficult to understand? You called me yesterday and then sent an email saying you are "investigating" - I am still waiting for your WRITTEN response as to WHY you PHONED me and what was the VALUE ADD?
Read the reviews on this site - all point to poor service. Could you direct me to your careers site - I'd like a job where I just respond for the sake of it and add no value.
I'd like to see what happens when I do actually claim. A simple instruction cannot be followed, I
When you reply to this message, kindly detail:
1. What my query is
2. When it will actioned
3. what is the reason for delay
4. Confirmation that it has been actioned.
To date, your response has added ZERO value.
Not only is there a lack of comprehension regarding the actual request, there is also a lack of comprehension regarding the severity of a breach in CPA and the accusation of harassments.
Have you even bothered to check why your colleague, Imraan (mentioned in my initial complaint) removed my contact details without my consent and I HAD TO POINT OUT THAT HE WAS NOT GIVEN CONSENT? Surely this should be part of you "investigation"
Investigation seems to be a superfluous word for "I don't what is happening so I'll myself some time and annoy the client even more"
THERE IS NO NEED FOR ANYONE FROM OLD MUTUAL TO BE CONTACTING ME VA PHONE. ALL COMMUNICATION MUST BE VIA EMAIL AND ONLY PERTAIN TO MY POLICY NOT SALES, MARKETING ETC. May be the CAPSLOCK will drive the point home, one can hope.
I eagerly look forward to your response and how you have once again not added value.
What part of DO NOT PHONE me is so difficult to understand? You called me yesterday and then sent an email saying you are "investigating" - I am still waiting for your WRITTEN response as to WHY you PHONED me and what was the VALUE ADD?
Read the reviews on this site - all point to poor service. Could you direct me to your careers site - I'd like a job where I just respond for the sake of it and add no value.
I'd like to see what happens when I do actually claim. A simple instruction cannot be followed, I
When you reply to this message, kindly detail:
1. What my query is
2. When it will actioned
3. what is the reason for delay
4. Confirmation that it has been actioned.
To date, your response has added ZERO value.
Not only is there a lack of comprehension regarding the actual request, there is also a lack of comprehension regarding the severity of a breach in CPA and the accusation of harassments.
Have you even bothered to check why your colleague, Imraan (mentioned in my initial complaint) removed my contact details without my consent and I HAD TO POINT OUT THAT HE WAS NOT GIVEN CONSENT? Surely this should be part of you "investigation"
Investigation seems to be a superfluous word for "I don't what is happening so I'll myself some time and annoy the client even more"
THERE IS NO NEED FOR ANYONE FROM OLD MUTUAL TO BE CONTACTING ME VA PHONE. ALL COMMUNICATION MUST BE VIA EMAIL AND ONLY PERTAIN TO MY POLICY NOT SALES, MARKETING ETC. May be the CAPSLOCK will drive the point home, one can hope.
I eagerly look forward to your response and how you have once again not added value.
PP
Pragashi P's update04 Sept 2021, 16:07
Reviewer Update
I stand but what I said and YOU proved me right!
What part of DO NOT PHONE me is so difficult to understand? You called me yesterday and then sent an email saying you are "investigating" - I am still waiting for your WRITTEN response as to WHY you PHONED me and what was the VALUE ADD?
Read the reviews on this site - all point to poor service. Could you direct me to your careers site - I'd like a job where I just respond for the sake of it and add no value.
I'd like to see what happens when I do actually claim. A simple instruction cannot be followed, I
When you reply to this message, kindly detail:
1. What my query is
2. When it will actioned
3. what is the reason for delay
4. Confirmation that it has been actioned.
To date, your response has added ZERO value.
Not only is there a lack of comprehension regarding the actual request, there is also a lack of comprehension regarding the severity of a breach in CPA and the accusation of harassments.
Have you even bothered to check why your colleague, Imraan (mentioned in my initial complaint) removed my contact details without my consent and I HAD TO POINT OUT THAT HE WAS NOT GIVEN CONSENT? Surely this should be part of you "investigation"
Investigation seems to be a superfluous word for "I don't what is happening so I'll myself some time and annoy the client even more"
THERE IS NO NEED FOR ANYONE FROM OLD MUTUAL TO BE CONTACTING ME VA PHONE. ALL COMMUNICATION MUST BE VIA EMAIL AND ONLY PERTAIN TO MY POLICY NOT SALES, MARKETING ETC. May be the CAPSLOCK will drive the point home, one can hope.
I eagerly look forward to your response and how you have once again not added value.
What part of DO NOT PHONE me is so difficult to understand? You called me yesterday and then sent an email saying you are "investigating" - I am still waiting for your WRITTEN response as to WHY you PHONED me and what was the VALUE ADD?
Read the reviews on this site - all point to poor service. Could you direct me to your careers site - I'd like a job where I just respond for the sake of it and add no value.
I'd like to see what happens when I do actually claim. A simple instruction cannot be followed, I
When you reply to this message, kindly detail:
1. What my query is
2. When it will actioned
3. what is the reason for delay
4. Confirmation that it has been actioned.
To date, your response has added ZERO value.
Not only is there a lack of comprehension regarding the actual request, there is also a lack of comprehension regarding the severity of a breach in CPA and the accusation of harassments.
Have you even bothered to check why your colleague, Imraan (mentioned in my initial complaint) removed my contact details without my consent and I HAD TO POINT OUT THAT HE WAS NOT GIVEN CONSENT? Surely this should be part of you "investigation"
Investigation seems to be a superfluous word for "I don't what is happening so I'll myself some time and annoy the client even more"
THERE IS NO NEED FOR ANYONE FROM OLD MUTUAL TO BE CONTACTING ME VA PHONE. ALL COMMUNICATION MUST BE VIA EMAIL AND ONLY PERTAIN TO MY POLICY NOT SALES, MARKETING ETC. May be the CAPSLOCK will drive the point home, one can hope.
I eagerly look forward to your response and how you have once again not added value.
PP
Pragashi P's updateReviewer Update
14 Sept 2021, 21:22Coleen, Thank you for the response. I rep**** to the email to tell you that you ****!
Firstly, your response adds no value because what you have told me is what I already told you and your useless colleague Imraan.
I'll repeat myself yet again, I emailed Imraan via the old mutual complaints dept TELLING HIM THE VERY SAME THING and he choose to collect a salary and not work.
You have now wasted both my time by investigating and and then telling something that I pointed out.
Then you had the audacity to confirm that I have been removed from the marketing list or whatever list you call but then today I get the MOST OATHETIC EMAIL FROM OLD MUTUAL titles "vax and win". Vax - is poor grammar some sort of badge of honour?
What idiot sends an email basically badgering people to get vaccinated in the hope that they they will win money. Something as simple as removing me from all mailing list is not being comprehended and actioned so when the person wins are you hoping to also provide poor service in the hope that they die before you can pay out.
When you respond to this with a generic response also include what you understand request to be, why is it so difficult to action, and why you **** to me when you said you have actioned the request. DO NOT PHONE ME, instead, email me the lies.
Firstly, your response adds no value because what you have told me is what I already told you and your useless colleague Imraan.
I'll repeat myself yet again, I emailed Imraan via the old mutual complaints dept TELLING HIM THE VERY SAME THING and he choose to collect a salary and not work.
You have now wasted both my time by investigating and and then telling something that I pointed out.
Then you had the audacity to confirm that I have been removed from the marketing list or whatever list you call but then today I get the MOST OATHETIC EMAIL FROM OLD MUTUAL titles "vax and win". Vax - is poor grammar some sort of badge of honour?
What idiot sends an email basically badgering people to get vaccinated in the hope that they they will win money. Something as simple as removing me from all mailing list is not being comprehended and actioned so when the person wins are you hoping to also provide poor service in the hope that they die before you can pay out.
When you respond to this with a generic response also include what you understand request to be, why is it so difficult to action, and why you **** to me when you said you have actioned the request. DO NOT PHONE ME, instead, email me the lies.
PP
Pragashi P's update14 Sept 2021, 21:22
Reviewer Update
Coleen, Thank you for the response. I rep**** to the email to tell you that you ****!
Firstly, your response adds no value because what you have told me is what I already told you and your useless colleague Imraan.
I'll repeat myself yet again, I emailed Imraan via the old mutual complaints dept TELLING HIM THE VERY SAME THING and he choose to collect a salary and not work.
You have now wasted both my time by investigating and and then telling something that I pointed out.
Then you had the audacity to confirm that I have been removed from the marketing list or whatever list you call but then today I get the MOST OATHETIC EMAIL FROM OLD MUTUAL titles "vax and win". Vax - is poor grammar some sort of badge of honour?
What idiot sends an email basically badgering people to get vaccinated in the hope that they they will win money. Something as simple as removing me from all mailing list is not being comprehended and actioned so when the person wins are you hoping to also provide poor service in the hope that they die before you can pay out.
When you respond to this with a generic response also include what you understand request to be, why is it so difficult to action, and why you **** to me when you said you have actioned the request. DO NOT PHONE ME, instead, email me the lies.
Firstly, your response adds no value because what you have told me is what I already told you and your useless colleague Imraan.
I'll repeat myself yet again, I emailed Imraan via the old mutual complaints dept TELLING HIM THE VERY SAME THING and he choose to collect a salary and not work.
You have now wasted both my time by investigating and and then telling something that I pointed out.
Then you had the audacity to confirm that I have been removed from the marketing list or whatever list you call but then today I get the MOST OATHETIC EMAIL FROM OLD MUTUAL titles "vax and win". Vax - is poor grammar some sort of badge of honour?
What idiot sends an email basically badgering people to get vaccinated in the hope that they they will win money. Something as simple as removing me from all mailing list is not being comprehended and actioned so when the person wins are you hoping to also provide poor service in the hope that they die before you can pay out.
When you respond to this with a generic response also include what you understand request to be, why is it so difficult to action, and why you **** to me when you said you have actioned the request. DO NOT PHONE ME, instead, email me the lies.