OLD MUTAUL SHOCKING SERVICE

The worst insurance company to deal with. Shocking service, shocking staff assistance, shocking timelines - 9 months and they can't resolve a query and currently holding on for over an hour (total time of the call was 1 hour 30 minutes) getting sent from plilar to post. Sent another query to the email address provided but reciev no response. Spoke to 3 staff before I was directed to the correct department. At least Cingani was helpful but this doesn't take away from my shocking experience with Old Mutual. Surely they must get this right with the first consultant. Lack of interest of you ask me.I will be canceling everything I have with them. On top of this the information on their documents sent to me is not the same as what they have on their system. Shock shock then they can't identify me with security quastions. Take into consideration the previous staff I spoke to indetified me with the same questions and numbers and then sent on to the next department. How can a company be trusted with insuracne if they don't get the basics right. Can you imagine if it comes to the point where you have to get paid out by Old Mutual. SHOCKING AND PLEASE DO NOT USE OLD MUTUAL EVER!!!!!!!!!!!!!!!!

Regards Very Upset Unsatisfied soon to be Ex client