LVN
Le-roy Van Niekerk

1 reviews | Active since Nov 2021

23 Nov 2021, 10:03

OLD MUTAUL IS THE WORST LIFE INSURANCE COMPANY

My mother passed away 19th of July 2021 due to Covid-19 and Old Mutual is searching for a reason not to pay out the life policy. They are ignoring the death certificate that states clearly that her death was due to Covid-19 and not other reasons. They outright ignores all emails and when we call them they say that they are busy. The claim is active for 90 working days already. Think twice before you take out any policies with Old Mutual because they do not settle their products within the promised time

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Replies (1)
Old Mutual
Old Mutual's reply23 Nov 2021, 10:04
Official
Dear Le-roy V

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Coleen Aanhuizen
Old Mutual Complaints Management