OLD MUTAUL CLAIMS DEPARTMENT SUCK

I regisrered a claim on the 3d July 2020 in the Old Mutal offices Menlyn Pretoria.

September amd October months I tried to sort this by phonning Old Mutaul various times without succes.

In November I started to write down the consultants names.

20th Nobember I spoke to Zinathi 23d November with Sandy 26th with Razi 7th December with Lukas whom refered me to a Mr. Grand Engelbrecht. From the 7th December till the 9th December I could not het hold of Mr. Engelbrecht via his office number or cell number.

On the 8th December I went to our local Old Mutal branch. Mrs Steenkamp tried her outmost best from her sde to assist me. Se spoke to Moggamet and Lizell Harris whom claim it would be settled within 24hrs. She also logged a complaint via e mail. No one responded to the mail.

Today on the 9th Mrs. Steemkamp phoned the complaints Department again and also send a complaint again.

According to the Claims Department nothing was outstanding for the claim to be settled.

I did recieve one phone call on the 27th that the claim would be settled within 48hrs.

This is the worst service I ever experienced from any company. I wpuld actualy like to rate tjem with no star whatso ever.

Today the