D.
D. .

1 reviews | Active since May 2018

30 May 2018, 19:15

Old Mutal Superfund

5 emails no reply. Then you call again after 4 emails. Then they say they are waiting for document from you. They have not called, emailed you in anyway to ask for this document. So i asked the question you did not reply on 4 of my emails and now you want me to email the document to that specific email address? My trust is not in at Old Mutal Superfund at all and the service is very bad. The customer service does not feel if they want to assist at all.

0
Replies (2)
Old Mutual
Old Mutual's reply31 May 2018, 07:13
Official

Dear D..

Thank you for the review.

We apologise for the frustration and inconvenience caused in this regard.

We will investigate and resolve with you directly.

Regards

Brent Sellidon

Old Mutual Complaints Management

Best regards,

Old Mutual
Old Mutual's reply05 Jun 2018, 15:44
Official

I confirm the payment was authourised and should reflect in your bank account shortly.

Kind regards

KareemahSulayman

Old Mutual Complaints Management

Best regards,