Old Mutal never there when you need them

Old Mutual is not in the business to make it easy for consumers :-(

I have a Old Mutual Funeral policy for over 7 years and have been paying my policy religiously every month as a good customer should, i recently changed banks and taken a pro-active approach to update my banking details with Old Mutual but the nightmare of getting through to anyone who works at Old Mutual is a mammoth task you end up being number 51 in the queue or 71 or 21 and they advise an estimated wait time of 4 or 8 minutes before an agent attends to your call i end up exhausting my airtime holding on the line every time.. i further tested a theory by going onto the website and requesting a call back for a funeral policy entered my details and submitted within 1min i was called the sales consultant eager to right up a potential policy when i explained i needed help with change in bank details and an updated policy document i was then told i need to be transferred i held on the line for over 15min no help at all... i sent numerous emails to Old Mutual complaints till today no help.. its scary that so much trust is placed in Old Mutual to handle my policy and in a real time of need i am not even confident they will pay out if a simple request of updating bank details you can't get hold of anyone to make policy amendments but there is a big emphasis on writing up new policies.. Old Mutual please listen to your customers as well we ask was simple i followed all protocol but my customer experience is horrible.. i honestly won't advise consumers to sign up for the Funeral cover you will have a complete nightmare experience just getting assistance i am fed up.