BP
Brandon P
1 reviews | Active since Aug 2010
10 Jan 2025, 18:18
Old Mutal Lack not appointing executor for estate
My mother in-law passed away on 22 November 2024. Old Mutual has been appointed as the executor of the estate, as per the will that she had. To date we have not heard a peep out of Old Mutual about who the executor is, despite several interventions from the broker. Creditors and bills must be paid which are all the duties of the executor. The silence from Old Mutual is deafening and as per normal they will be the first to take their money to wind up the estate.
Its like Old Mutual does not give a flying hoot about the people that they are supposed to look after.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
10 Jan 2025, 18:58Hello Brandon, we are deeply sorry to hear about the passing of your mother-in-law. Please accept our heartfelt condolences during this difficult time.
We understand your frustration regarding the lack of communication about the estate's progress. Your situation is important to us, and it is unacceptable to leave you without the necessary information. We are committed to ensuring that all duties as the executor are handled promptly and with care.
One of our complaint assessors will be in touch, so we can investigate this matter urgently and provide you with the clarity you need.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve it.
Regards
Old Mutual Complaints Management
We understand your frustration regarding the lack of communication about the estate's progress. Your situation is important to us, and it is unacceptable to leave you without the necessary information. We are committed to ensuring that all duties as the executor are handled promptly and with care.
One of our complaint assessors will be in touch, so we can investigate this matter urgently and provide you with the clarity you need.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve it.
Regards
Old Mutual Complaints Management
Old Mutual's reply10 Jan 2025, 18:58
Official
Hello Brandon, we are deeply sorry to hear about the passing of your mother-in-law. Please accept our heartfelt condolences during this difficult time.
We understand your frustration regarding the lack of communication about the estate's progress. Your situation is important to us, and it is unacceptable to leave you without the necessary information. We are committed to ensuring that all duties as the executor are handled promptly and with care.
One of our complaint assessors will be in touch, so we can investigate this matter urgently and provide you with the clarity you need.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve it.
Regards
Old Mutual Complaints Management
We understand your frustration regarding the lack of communication about the estate's progress. Your situation is important to us, and it is unacceptable to leave you without the necessary information. We are committed to ensuring that all duties as the executor are handled promptly and with care.
One of our complaint assessors will be in touch, so we can investigate this matter urgently and provide you with the clarity you need.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve it.
Regards
Old Mutual Complaints Management
BP
Brandon P's updateReviewer Update
10 Jan 2025, 19:14I wait their phone call.
BP
Brandon P's update10 Jan 2025, 19:14
Reviewer Update
I wait their phone call.
Old Mutual's replyOfficial
10 Jan 2025, 19:35We can assure you our team will be in touch.
Old Mutual's reply10 Jan 2025, 19:35
Official
We can assure you our team will be in touch.