Old Mutal, how far you have fallen.

Shocking service. Have no clue how to serve and keep customers. I have been waiting more than a week for a death benefit to be paid. They claim it will take 4 hours. Numerous follow ups all come to the same result, "It will be paid in tomorrow ". "It is being escalated". Nobody can explain where the money is. I was told the regional manager would call and explain in five minutes .... still waiting. But I guess if that is the management approach to customer service, then you can not expect anything from the branch personnel. Old Mutual Kimberley you have got it wrong, wrong, wrong. If you need headaches in a time of tragedy i highly recommend Old Mutual.