NW
Nadine W
1 reviews | Active since Jun 2025
13 Jun 2025, 12:30
Old Mutal
I am extremely disappointed with the service I’ve received from Old Mutual. I submitted a withdrawal request for my Tax-Free Savings Account (TFSA) on 3 June 2025. Despite following up multiple times and submitting the required documents four times, I have received no response, no update, and no resolution.
To make matters worse, their online document upload system is not working properly, constantly stuck on a loading screen, which I’ve screenshot and shared with them. I also lodged a formal complaint on 11 June 2025, which has been completely ignored.
This is unacceptable, especially from a major financial institution. A standard TFSA withdrawal should not take this long, nor require constant chasing.
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Old Mutual's replyOfficial
13 Jun 2025, 12:40Good day Nadine,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply13 Jun 2025, 12:40
Official
Good day Nadine,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management